Privacy Policy

Effective date: November 30, 2023

At Stork Club, we take the protection, privacy, and security of your data seriously. We are committed to following and continuously evolving best practices to support this principle.

We – meaning Stork Club Fertility, Inc., doing business as Stork Club (also "Stork Cub," "our" or "us") – prepared this Privacy Policy to help you understand our practices with respect to the collection, use, and disclosure of information we collect from you through Stork Club’s web or mobile applications (the "Stork Club Products"), our websites (the “Site”) that link to this Privacy Policy, and any other services we provide to our Customers or end Users (collectively with the Stork Club Products, the "Services").

By accessing or using the Services, you agree to this Privacy Policy, our HIPAA Notice and our Terms of Service. Any conflict between this Privacy Policy and the HIPAA Notice with respect to any PHI (as defined in the HIPAA Notice) shall be governed by the HIPAA Notice.

What This Privacy Policy Covers

User Information – In General.

This Privacy Policy covers how we use and disclose personally identifiable information (“PII”) that we gather from you starting from the time that you initially access Stork Club Products, our Site, or begin using our Services. Personally identifiable information refers to any information about you that can be used to contact or identify you, including, but not limited to, a first and last name, address, phone number, a personal profile, an email address, social media username, or other contact information and all User Submissions (collectively, “User Information”).

It is important for you to understand, however, that this policy does not apply to the practices of companies and/or websites or other third-party services that we do not own or control, or to individuals that we do not employ or manage. You should review the privacy policies of any third-party websites or services you access.

PHI is Personal Information that we receive as part of your account activation and administration on Stork Club that relates to

your past, present or future physical or mental health or condition,
the provision of healthcare to you,
or your past, present or future payment for the provision of healthcare, which is created, received, transmitted or maintained by Stork Club.

This Privacy Policy describes how we protect your privacy as a visitor to or general user of our Services. You have additional rights under federal and state law with respect to the access to, use, and disclosure of Personal Information that constitutes PHI. For a more complete description of your rights with respect to PHI, please refer to our HIPAA Notice, which provides important information to you about how we may use and disclose your PHI. Our HIPAA Notice is available here.

What Information We Collect

What types of information we collect from you depends on how you use the Services, what Services you use, and what information you choose to provide or make available to us. We collect information from you when you:

Create or register an account, and when you administer your account;
Input information or data into any of our Services, or post or upload Content to our Services;
Submit questions, requests, other communications to us via forms, email, or other communication media;
Contact our third-party providers via forms or video calls via Stork Club;
Contact us for User support or technical support;
Visit any of our websites or download any of our Stork Club Products;
Participate in any promotions, demonstrations, contests, surveys, or other marketing events; and
Interact with other Stork Club Users and guests on our community forums.

User Information

We collect User Information, which may include PII. If you are an end User using the Services through an account created on your behalf by a Stork Club User (a “Stork Club User” includes but is not limited to an employer, organization of which you are a member or another individual), we may collect and process User Information about you on behalf of the Stork Club User with whom your use of the Services is associated.

When you create an account with Stork Club, we may collect certain User Information directly from you or, if you create your account using a third-party service (such as Google or a single sign-on service such as Okta), we may collect User Information about you from the third-party service (such as your Username or User ID associated with that third-party service). By choosing to create an account using a third-party service, you authorize us to collect User Information necessary to authenticate your account with the third-party service provider.

Certain aspects of the Services include integrated third-party products and services to enable certain features and functionalities with the Services. For example, you can find links to other third-party benefits and healthcare providers. If you choose to use these features or functionalities, you may be asked to create an account with a third-party service provider or login with your existing account with that service provider (and, by doing so, agree to the privacy policy and/or terms and conditions of that third-party). You may also be asked to authorize Stork Club to collect information from the third-party service provider on your behalf. We will then collect information (such as your Username or User ID associated with that third-party service) from you and/or that third-party service provider as necessary to enable the Services to access your data and content stored with that third-party service provider. Once the authentication is complete, we have the ability to access the information you provided to us or was otherwise collected by the third-party service in accordance with the privacy practices of that third-party service. We will store the information and data we collect and associate it with your Stork Club account, and we will only use that information and data to enable the integration of the Services with the third-party service provider and to perform actions requested or initiated by you, or that are reasonably necessary to carry out instructions provided by you.

PLEASE NOTE: By using the Services, you consent to and authorize Stork Club to disclose your eligibility for and participation in the Services (i.e., you are interested in using family-related benefits and your chosen current status) to the other users of the Services. The users, including but not limited to administrators, care partners, vetted experts and other authorized Stork Club personnel, and your fellow Community (defined below) members (only to the extent such information is posted in the Community by you), will have access to a range of Personal Information such as your username and picture, linking you to your current family goal/status and location.

Agents / Service Providers

We employ other companies and people to perform tasks on our behalf (“Third-Party Service Providers”) and need to share your information with them to provide you the Services. Without specific authorization and/or consent, we limit the rights of our Third-Party Service Providers to use Personal Information we share with them to that which is minimally necessary to assist us. You hereby consent to our sharing of Personal Information with our Third-Party Service Providers for the above purposes.

Content

Any information you choose to provide or upload to the group or public forum components (our “Community”) of the Services, including Personal Information about your health and medical condition, will be visible to your group, as well as health coaches, administrators, and other users. There may be an opportunity to speak on the phone or via video chat in a group conference call. Any information you share or disclose on such platforms is done with your explicit authorization and consent, and is disclosed at your own risk.

Participation in such opportunities is not mandatory, but should you choose to participate, you should share only as much information as you feel comfortable sharing in these additional forums. Such information will be viewable to the other users of the Site, the Stork Club Products, and the Services.

Information Collected Automatically Through Your Use of the Services

We collect information about how you use the Services and your actions on the Services, including but not limited to your IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of Stork Club used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of "cookies" and other tracking technologies, such as web beacons, session replay scripts, and similar technologies ("tracking technologies"). We may also work with third-party partners to employ tracking technologies. Such information may be referred to in this Policy as “Usage Data”.

We can share collected information with your Employer (the party that sponsors your account) only in anonymized format. If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, you may set your browser to refuse or disable these data collection methods, but doing so may change your experience with the Services.

Location Information

We collect limited location information: your zip code if you’re logged in and limited location information if you’re not. For example, we convert your IP address into a rough geolocation to understand in what areas our Users are located and to improve and personalize Stork Club (for example, to display time data in the correct local time). Such information may be referred to in this Policy as “Location Data”.

Aggregated and Anonymized Information

We may collect information by aggregating and anonymizing other information. The aggregation and anonymization process prevents the information from being reassociated or identified with any one User account, User, or individual. We may use aggregated and anonymized information for a wide variety of statistical and analytical purposes. Such aggregated or de-identified information may be used by us to assist in maintaining and improving our Services. Such aggregated and de-identified information does not constitute “PII” as it is no longer identifiable.

How We Use the Information We Collect

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:

Providing the Services to you;
Responding to requests or inquiries from you;
Providing User support or technical assistance;
Contacting you to provide product updates, information about products you have requested or purchased;
Marketing Stork Club products, services and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts;
Creating or administering your account, including identifying you with your account or the account of a Stork Club User;
Managing your benefits and payments;
Deriving market insights, ways to improve the Services, and other business analysis or research purposes;
Customizing existing and future product offerings and other aspects of the Services to you and other Users;
Securing the Services and our systems, and protecting your information and data;
To communicate with you to request feedback or to notify you of changes to our terms, conditions, or this Policy;
To track use of the Services, investigate susppicious activity, and enforce our terms and policies, and to measure and improve the operation and security of the Services;
Sharing with third parties for the purposes discussed in "How we share information", below; and
Any legitimate business purpose, provided that the information is aggregated and anonymized.

We use the Usage Data to perform data analytics, analyze and evaluate the features and functionality of our Services. We may also use Usage Information to process automatic crash reporting which collects reports of crashes, other technical issues, and information relating to how our Website is functioning.

We may use Location Data to customize the Services or information specific to your region. You have the ability to control access to Location Data through the control settings on your device.

This information may also be provided to our Third Party Providers (as defined below) as necessary to provide our Services, and related functionality and offer other services and products. Our “Third Party Providers” may include, in addition to any of our data sources, software development, application and data hosting, wireless network services providers, payment processors, and any digital analytics or marketing services. We are responsible for assuring that these Third-Party Providers comply with the terms of this Policy.

Personally Identifiable Information

Specifically, we may use PII (including those contained within the User Information or otherwise collected by us) for the above purposes, but only as to the extent necessary for the purposes for which you have provided us with the information, to respond to inquiries or requests (including requests for User support or technical assistance), to otherwise perform our obligations or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal authorities, and to otherwise use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services). If you wish to change these instructions, either by request, by correcting, amending, or deleting information we may have collected about you, or by opting out of certain data collection practices, please see "Managing Your Information", below.

We do not sell, share, rent, or lease any PII to any third parties other than the Third-Party Service Providers without your consent unless necessary. We disclose information we collect in the following cases:

Third-Party Service Providers. With Third-Party Service Providers, which, in addition to the parties described above may include, but are not limited to Stork Club-vetted experts, in-network clinics, care partners (for example, by scheduling a call with one of our experts in Stork Club using the talk to experts feature), vendors we engage to help us gain insights and analytics into how the Services are used and how they might be improved.

As required by law. As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others.

Organizational changes. As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of Stork Club business, assets, or stock.

Our legitimate business purposes. With others for any legitimate business purpose, provided the information is aggregated and anonymized.

Protect us or others. To protect the rights, property, or safety of us or others.

Security of the Products. To protect against misuse or unauthorize use of the Services, and to prevent criminal activity or fraud.

How We Secure Your Information

We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at legal@joinstorkclub.com.

Managing Your Information

You may access, correct, amend, or delete User Information we have about you by logging into your account and navigating to your Profile page. If you wish to cancel your account, you may do so by sending us an email at care@joinstorkclub.com. If you do, PII associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Stork Club features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking "Unsubscribe" (or similar opt-out language) in those communications. You can also contact us at legal@joinstorkclub.com to opt out.

You may access, correct, amend, or delete your Content by accessing it within Stork Club Community. You control all Content you upload. Content you delete (including Content containing PII) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots. For instructions on how to permanently delete Content from your Stork Club Community account, please contact us at legal@joinstorkclub.com. Please note that permanent deletion of Content through this process will impair or disable those features with respect to that Content.

Cookies and tracking technologies – how to opt out

“Cookies” are a type of non-personal information. They are pieces of code/text that some websites transfer to the computer that is browsing that website, and are used for record-keeping purposes. Use of cookies allows us to provide you with certain conveniences when using the Services, such as delivering content specific to your interests, or pre-populating user information to save you from having to re-enter your data at each connection. We also may use cookies to track the path of users through the Site, and to keep track of how they arrived at the Site (for example, via a search engine).

If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.

Certain tracking technologies we use involve the use of session replay scripts or other scripts that run directly from your browser. If you wish to disable these tracking technologies, you can install a third-party browser analytics blocker plug-in such as Ghostery. If you choose to have your browser refuse cookies, it is possible that some areas of the Site or Stork Club Products will not function properly.

If you have any questions about how we or our third-party service providers use cookies or other tracking technologies that aren’t answered in this Privacy Policy, please contact us at legal@joinstorkclub.com.

International transfers (including transfers outside of the European Union)

We process and store information on servers located in the United States, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our Users and our Third-Party Service Providers. By using the Services, you consent to the transfer of information (including User Information, Content, and PII) to locations that may be outside of your country of residence, including the United States. You acknowledge and agree that, as a condition of providing any Content, you can legally transfer it to the United States or another country.

With respect to transfers of information out of the European Union (EU), we may process some personally identifiable information pursuant to data processing agreements that include the EU Standard Contractual Clauses. To learn more about our data processing agreements, please contact us at legal@joinstorkclub.com.

Information from children

In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. § 6501.06 and 16 C.F.R. §§ 312.1 – 312.12, our website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use our Services. By using our Services, you represent that you are not under the age of thirteen (13). Please contact us as noted below if you know or suspect that we have collected information from children under the age of thirteen (13) and we will take prompt measures to remove such information.

Unsubscribe or Opt-Out

All users and visitors to our Site and Services have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from such communications please send an email stating that you wish to unsubscribe to us at the Contact information provided below. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Stork Club will continue to adhere to this Policy with respect to any PII previously collected.

Your Rights

Depending on where you live, you may have certain legal rights under applicable law. For example, you may have the following rights:

Right to Access - means you can ask us for a copy of any Personal Information we have about you, if any.
Right to Correct - means you may ask us to change and/or correct any Personal Information we have about you.
Right to Delete - means you may ask us to delete any PII we have about you and we will be happy to do so unless we are required to retain such information by law or regulation or we have a right to retain subject to a user agreement for our internal business purposes.
Right to Transfer - means you may request a copy of your PII, in a commonly used and machine readable format, be provided to you or to a third party you specify.
Right to Limit - means you have the right at any time to unsubscribe to any marketing communication from us and we will promptly honor such request.

See also the specific laws addendum. If you live somewhere not listed in the addendum and believe you have additional rights, please contact us as noted below to discuss your rights.

Changes to Terms

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page.

Contact us

If you have any questions about this Privacy Policy, please contact us at legal@joinstorkclub.com.

For Residents of California

If you are a California resident (as defined by the California Consumer Privacy Act), you may have certain rights.

This Notice for California Residents supplements the information in our Privacy Statement, and except as provided herein, applies solely to California residents (as defined by the California Consumer Privacy Act (CCPA) and amended by the Consumer Privacy Act Regulations (CPRA)). It applies to personal information (as defined by CCPA / CPRA) we collect on or through the Platform and through other means (such as information collected offline, in person, and over the telephone). Until the CCPA / CPRA has specifically regulated business information, this Notice for California Residents does not apply to business information that does not constitute personal information.

Summary of Information We Collect

California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers, the categories of sources from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information, and the categories of parties with whom we share personal information. See the details as noted above for categories of information and uses.

Rights

If you are a California resident (as defined by the CCPA / CPRA), you may have certain rights. California law may permit you to request that we:

Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third-parties with whom we shared personal information.
Provide access to and/or a copy of certain information we hold about you.
Request to opt-out of the sale or sharing of personal information.
Delete certain information we have about you.

You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights referenced herein. Certain information may be exempt from such requests under applicable law.

If you would like to exercise any of these rights, please submit a request to legal@joinstorkclub.com. You will be required to verify your identity before we are able to fulfil your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

The CCPA / CPRA, sets forth certain obligations for businesses that “sell” personal information. We do not sell personal information.

Metrics

California law may require us to compile the following metrics for the previous calendar year: the number of rights requests received, complied with, and denied, as well as the median number of days within which we responded to those requests. To the extent this obligation applies to us, we will update this section after the CCPA / CPRA has been in effect for a year.

California Shine the Light

If you are a California resident, you may ask for a list of third-parties that have received your information for direct marketing purposes during the previous calendar year. If we have shared your information, this list will contain the types of information shared, and we will provide this list at no cost. To make such a request, contact us at legal@joinstorkclub.com.

California Do-Not-Track Disclosure

We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes. However, we do not currently recognize or respond to browser-initiated Do-Not-Track signals, as the Internet industry is currently still working on Do-Not-Track standards, implementations, and solutions.

For Residents of Colorado

The Colorado Privacy Act goes into effect as of July 1, 2023. If you are a resident of Colorado and you meet the definition of a “consumer,” you may have certain rights.

Summary of Information We Collect

Colorado law requires us to disclose information regarding the categories of personal data that we have collected about Colorado consumers, the categories of sources from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information, and the categories of parties with whom we share personal information. See the details as noted above for categories of information and uses.

Rights

Colorado law may permit you to request that we act on a consumer’s following rights:

Right of access to and/or a copy of certain information we hold about you.
Right to correct for any inaccuracies in your personal data.
Right to request that we delete your personal data.
Right to obtain your personal data in a portable (and if technically feasible readily usable) format.
Right to request to opt-out of the sale of personal data, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects.

If you would like to exercise any of these rights, please submit a request to legal@joinstorkclub.com. You will be required to verify your identity before we are able to fulfill your request. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

To opt-out of such sale / sharing, you may email us at legal@joinstorkclub.com.

Please note we do not digitally analyze any data for any biometric identification purposes.

For Residents of Connecticut

The Connecticut Data Privacy Act goes into effect as of July 1, 2023. If you are a resident of Connecticut and you meet the definition of a “consumer,” you may have certain rights.

Summary of Information We Collect

Connecticut law requires us to disclose information regarding the categories of personal data that we have collected about Connecticut consumers, the categories of sources from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information, and the categories of parties with whom we share personal information. See the details as noted above for categories of information and uses.

Rights

Connecticut law may permit you to request that we act on a consumer’s following rights:

Right of access to and/or a copy of certain information we hold about you.
Right to correct for any inaccuracies in your personal data.
Right to request that we delete your personal data.
Right to obtain your personal data in a portable (and if technically feasible readily usable) format.
Right to request to opt-out of the sale of personal data, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To opt-out of such sale / sharing, you may email us at legal@joinstorkclub.com.

Please note we do not digitally analyze any data for any biometric identification purposes.

For Residents of Illinois

Rights

Residents of Illinois may have certain rights under the Biometric Information Privacy Act. Please note we do not digitally analyze any such data for any biometric identification purposes.

For Residents of Nevada

Rights

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing us at legal@joinsorkclub.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change

For Residents of Virginia

The Virginia Consumer Data Protection Act went into effect as of January 1, 2023. If you are a resident of Virginia and you meet the definition of a “consumer,” you may have certain rights.

Summary of Information We Collect

Virginia law requires us to disclose information regarding the categories of personal data that we have collected about Virginia consumers, the categories of sources from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information, and the categories of parties with whom we share personal information. See the details as noted above for categories of information and uses.

Rights

Virginia law may permit you to request that we act on a consumer’s following rights:

Right to confirm if we are processing personal data we hold about you.
Right to correct for any inaccuracies in your personal data.
Right to request that we delete your personal data.
Right to obtain your personal data in a portable (and if technically feasible readily usable) format.
Right to request to opt-out of the sale of personal data, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To opt-out of such sale / sharing, you may email us at legal@joinstorkclub.com.

Please note we do not digitally analyze any such data for any biometric identification purposes.

For Residents of Utah

The Utah Consumer Privacy Act will go into effect as of December 31, 2023. If you are a resident of Utah and you meet the definition of a “consumer,” you may have certain rights.

Summary of Information We Collect

Utah law requires us to disclose information regarding the categories of personal data that we have collected about Utah consumers, the categories of sources from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information, and the categories of parties with whom we share personal information. See the details as noted above for categories of information and uses.

Rights

Utah law may permit you to request that we act on a consumer’s following rights:

Right to confirm if we are processing personal data we hold about you.
Right to correct for any inaccuracies in your personal data.
Right to request that we delete your personal data.
Right to obtain your personal data in a portable (and if technically feasible readily usable) format.
Right to request to opt-out of the sale of personal data, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects.

To opt-out of such sale / sharing, you may email us at legal@joinstorkclub.com.